How to Properly Report Problematic Ads in Firefox Browser

MonetizeMore is publishing a series of posts about how to report problematic ads. We aim to help our publishers display the best ads for their websites in order to earn more. Be sure to follow this series and share it with your friends! And don’t forget to subscribe to the MonetizeMore Newsletter.

Despite a losing streak versus Chrome, Safari, and IE in the browser usage war, Firefox holds 11.94% of total browser usage share as of April 2014 – based on a study by Shareaholic.com.

shareaholic screenshot
Therefore, as a website publisher, it’s still necessary to make sure your ads serve right on Firefox. In case you encounter a problematic ad, here’s the step-by-step guide in reporting them:

1) Take a screenshot of the ad.

  • You can use the ‘Print Screen’ function on your keyboard or the Snipping Tool for Windows, then open your favorite image editor, for example, ‘Paint’.
  • Save the image in your local folder.
  • You can also directly paste and upload the image on http://snag.gy/ or http://imgur.com/ so it gives you a live link of the screenshot image

 Example of a screenshot image of a faulty ad:

ad screenshot

2) Next, copy the FULL code of the ad.

  • Using your mouse/cursor, right-click on the ad and select ‘Inspect Element with Firebug’
  • To locate the ad code, hover on the ad and the Firebug tool will show a highlighted section where the code is found, see the example:

ad code

  • You may click on the small boxes to expand the full ad code. See example below:

html codes screenshot

3) Note down the device and browser used.

  • In this case, the device used is: Desktop
  • And the browser is: Mozilla Firefox
  • To find out the Firefox version, follow these directions:

Firefox version

4) Specify the page the ad was spotted on.

 5) Note down the ‘Destination URL’ the ad would be directed to.

  • To do this, right-click on the ad and choose: ‘Copy Link Location’

 For example:

copy link location

  • Paste the link address on a new browser window to reveal the destination URL

browser URL

  • In this case, the destination URL is: http://www.contiki.com
  • And the ad came from Google Adsense or GoogleAdExchange

 See the sample ad code below:

image
After gathering all the needed details mentioned, you are now ready to report a problematic ad.

6) Just email your notes to us at:

http://support.monetizemore.com/customer/portal/emails/new or if you’re reporting a problematic ad for a site you do not own, email the details to the website’s contact email.

MonetizeMore helps publishers monetize their full ad inventory – from setup to optimization, to making sure all ads are relevant and working properly. If you would like to learn how MonetizeMore can quickly block or fix any of your problematic ads, contact us for a free consultation here.

Feel FREE to sign-up for AdExchange – the best Adsense alternative.


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Kean Graham

CEO and Founder at MonetizeMore

Kean is the resident expert in Ad Optimization covering areas like AdSense Optimization, DFP Management, and third-party ad network partnerships. Kean believes in the supremacy of direct publisher deals and holistic optimization as keys to effective and consistent ad revenue increases.

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5 COMMENTS

  1. Cathy

    Why am I seeing ads at all – I thought my VIP membership was supposed to prevent this. I am logged in and my account is up to date.

    Reply
    • Kean Graham

      Hi Cathy,

      Could you clarify the error you’re seeing?
      Thanks.

      Reply
  2. Cor

    It doesn’t work. I have Firefox and installed Firebug and FlashFirebug, but all I get when I right-click on the ads is “Settings, Global Settings, About Adobe Flash Player”.

    I wanted to report the annoying and loud ads from the scam site Aldaniti. (Claiming I’m the visitor number 1.000.00 or 100.000 and that I have a change to “win a gift card”). But it seems I can’t. 🙁

    Reply
    • Kean Graham

      Hi Cor,

      Sorry to hear about that, could you send us the following instead:

      1) Screenshot of the ad – including its location on the page
      2) Specify the url/page the ad was spotted on.
      3) Note down the ‘Destination URL’ the ad would be directed to.
      4) Email the details to: support@monetizemore.com

      Reply
  3. Falk Zeußel

    Simply remove ALL Flash and animated Gif Ads. …autoplay … with sound… spam. And we are fine. Then i deactivate my adblocker! Glear?! I pay my ISP per DataVolume. so i decide what comes in or not!
    Thanks.

    Reply

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