Troubleshooting needed for your Amazon A9 setup.
Important: Amazon A9 works on versions 1.16.2 and up
Step 1: Open the relevant Header Bidding configuration/s
Step 2: Re-check that you have the correct Publisher ID
Step 3: Open your site > right click > inspect
Step 4: Click on the Console tab
Step 5: Type in apstag.debug(‘enableConsole’) and refresh the page
Step 6: A green integration status result will come up as shown below
Step 7: If you get ALL Green it means you’re all set
Step 8: Log into your A9 account > ‘Setup’ tab
Step 9: Make sure all required steps have a green check. Follow the guide if there’s anything not yet complete.
Step 10: Check your DFP order – it should be ‘ready’ or ‘delivering’
Step 11: Upgrade your Header Bidding configuration version if necessary. A9 only works on version 1.16.2 and up.